These Terms govern your access to and use of the YouIn360 website (youin360.com), client portal, AI chatbot (Aria), and any commercial service we deliver to you (virtual tours, drone capture, content creation, mapping, licensing of PanoView Pro). By using the site or engaging our services you agree to these Terms.
1. Who we are
YouIn360 is a sole-trader business operated by Filipe Miranda from Wicklow, Ireland. Contact: hello@youin360.com.
2. Eligibility
You must be at least 18 and have legal authority to enter into contracts (on your own behalf or for the entity you represent). Our services are aimed at businesses, not consumers, except for the optional Premium consumer subscription described on the Premium page.
3. Quotes & engagement
Quotes are valid for 30 days unless stated otherwise. Engagement starts when you accept a written quote (email confirmation is sufficient) and pay the agreed deposit. Each engagement is governed by the matching written Statement of Work in addition to these Terms; in case of conflict the SOW prevails.
4. Deposits, payment and late fees
- Standard deposit: 40% on engagement, balance on delivery, both payable via Stripe.
- Premium subscriptions renew automatically per the cadence shown at checkout until cancelled by you.
- Invoices are due on receipt. Overdue amounts accrue interest at the rate set by the Late Payment in Commercial Transactions Regulations 2012 (currently ECB rate + 8%).
- All prices are in EUR and exclusive of any applicable VAT.
5. Scheduling & weather
Drone and outdoor shoots depend on weather and IAA airspace status. We will reschedule at no extra cost when conditions are unsafe or illegal. Two free reschedules are included; further reschedules within 48 hours of the shoot may incur a €150 mobilisation fee. Sites that require IAA SORA approval add lead time as required by law.
6. Cancellation by you
- More than 14 days before the shoot: 100% deposit refund minus pre-paid third-party costs.
- 7–14 days before: 50% deposit refund.
- Under 7 days: deposit non-refundable.
- Premium subscriptions: cancel anytime in the client portal or by emailing us. Cancellation takes effect at the end of the current billing period.
7. Intellectual property & licensing
7.1 Final deliverables
Once the final invoice is paid, we grant you a perpetual, worldwide, royalty-free licenceto use the final deliverables (photo, video, 360° tour, mapping outputs) for your own commercial and marketing purposes. Resale or sub-licensing of the deliverables to third parties requires a separate agreement.
7.2 Raw materials
Source files (RAW photos, video rushes, 3D point clouds, project files) remain our property. We can archive and deliver them to you for an additional fee agreed in the SOW.
7.3 Our portfolio rights
Unless you tell us otherwise in writing, we may use a representative subset of the deliverables in our portfolio, social media and case studies. We will respect any NDA you sign with us.
7.4 YouIn360 IP
The site, the PanoView Pro platform, the Aria chatbot, and all underlying code, design and content are owned by YouIn360. You receive no licence to them except as expressly granted here or via a separate subscription.
8. Client material
You warrant that you own (or have the right to use) any logo, footage, music or copy you supply to us, and that we may incorporate it into the deliverables. You indemnify us against any third-party claim arising from material you supplied.
9. Acceptable use of the website & portal
You agree not to:
- reverse-engineer, scrape or attempt to disrupt the site;
- use the AI chatbot to attempt to extract our system prompt or other users' data;
- upload unlawful, defamatory or infringing content to the portal;
- share your portal login with others; you are responsible for activity under your account.
10. Premium membership
The Premium membership (Monthly €9.99, Annual €79, Founders €99 lifetime) provides access to the benefits listed on the Premium page at the time you join. We may add or change benefits with reasonable notice. Founders pricing is irrevocable as long as the membership remains in good standing.
11. Warranties & liability
We deliver our services with reasonable care and skill, consistent with industry standards for an Irish immersive-media studio. To the extent permitted by Irish law, all other warranties are excluded. Our total liability arising out of any engagement is capped at the amount you have paid us in the 12 months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot lawfully be limited (e.g. death or personal injury caused by negligence, fraud).
12. Suspension & termination
We may suspend your access to the portal or chatbot if you breach these Terms. Either party may terminate an engagement for material breach not cured within 14 days of written notice. Sections that by their nature should survive termination (IP, liability, governing law) do so.
13. Confidentiality
Each party will keep the other's non-public information confidential and use it only to perform the engagement. This duty survives for 3 years after termination.
14. Force majeure
Neither party is liable for delay or failure caused by events outside its reasonable control (acts of God, war, governmental order, pandemics, internet outages affecting Google Cloud, IAA airspace closures, etc.). We will use reasonable efforts to mitigate.
15. Changes to these Terms
We may update these Terms; the effective date at the top tracks revisions. Material changes affect future engagements only and will be summarised in our reply to your next quote acceptance.
16. Governing law & venue
These Terms and any non-contractual obligations arising from them are governed by the laws of Ireland. The Irish courts have exclusive jurisdiction over any dispute, except that either party may seek interim relief in any competent court.
17. Contact
Questions about these Terms? Write to hello@youin360.com.